Customer ServiceRAGMedium complexity
Accurate Shopping Assistant
A chatbot that invents a discount or a returns rule creates a promise customers may hold the retailer to.
How we approach it
Answers come from the live catalogue, prices and policy pages, never from the model's memory, and anything about money or customer rights cites the policy. Customers are told they are talking to an AI, as the AI Act requires. Out-of-scope questions go to a person, and a sample of conversations is reviewed every week.
Business value
Help that is fast and right
Technology stack
- Hybrid retrieval
- product catalogue API
- LLM
- conversation analytics
- helpdesk handover
Related service
Proprietary AI DevelopmentRelated use cases
- Retail & E-commerce · Customer ServiceReturns & Refunds AutomationHandle returns and refunds end to end for the cases that follow the rules.
- Retail & E-commerce · MarketingProduct Content GenerationWrite product descriptions at catalogue scale without inventing features or making claims the product cannot back.
- Retail & E-commerce · MarketingDynamic Pricing OptimisationSet prices from demand, competition and stock levels without crossing consumer law.