Customer ServiceAgenticMedium complexity
Returns & Refunds Automation
Handle returns and refunds end to end for the cases that follow the rules.
How we approach it
Agents verify the order, check eligibility, issue labels and process refunds within set limits. Fraud signals and exceptions go to a person with the history attached. Return reasons are analysed to find product and sizing problems upstream.
Business value
Faster refunds and a clear view of why products come back
Technology stack
- Order management
- returns platform
- fraud scoring
- agent framework
Related service
Proprietary AI DevelopmentRelated use cases
- Retail & E-commerce · Customer ServiceAccurate Shopping AssistantA chatbot that invents a discount or a returns rule creates a promise customers may hold the retailer to.
- Retail & E-commerce · MarketingPersonalised Campaign OrchestrationRun personalised campaigns across e-mail, app and web without hand-building every variant.
- Retail & E-commerce · OperationsInventory ReplenishmentTurn forecasts into orders automatically, with people handling the exceptions.